CoverAlarm Systems - Security Company

Introduction

CoverAlarm Systems ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our security services, visit our website, or interact with our systems.

Important: As a security company, we handle sensitive data with the highest level of protection and comply with Nigerian data protection laws and international security standards.

Information We Collect

Personal Information

Contact details (name, email, phone number, address)
Business information (company name, industry, security requirements)
Emergency contact information
Payment and billing information

Security Data

Video surveillance footage and images
GPS location data from tracked vehicles and assets
Access control logs and entry records
Alarm and sensor data
Incident reports and security event logs

Technical Information

Device information and system configurations
Network and connectivity data
Usage patterns and system performance metrics

How We Use Your Information

Security Services

Provide 24/7 monitoring and protection
Detect and respond to security threats
Generate security reports and analytics
Coordinate emergency response

Business Operations

Process payments and manage accounts
Provide customer support
Improve our services and technology
Comply with legal requirements

Data Protection & Security

Enterprise-Grade Security

We implement military-grade encryption, secure data centers, and strict access controls to protect your information with the same level of security we provide to government agencies.

Technical Safeguards

AES-256 encryption for all data
Secure cloud infrastructure
Regular security audits and penetration testing
Multi-factor authentication

Operational Safeguards

Background-checked personnel only
Role-based access controls
Comprehensive staff training
Incident response procedures

Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We only share information in specific circumstances outlined below.

When We May Share Information

Emergency Response: With law enforcement, emergency services, or security personnel during active security incidents
Legal Requirements: When required by Nigerian law, court orders, or government regulations
Service Providers: With trusted partners who help us provide security services (under strict confidentiality agreements)
With Your Consent: When you explicitly authorize us to share specific information

Your Privacy Rights

Access & Control

View your personal information
Update or correct your data
Request a copy of your data
Request data deletion (where legally permitted)

Communication Preferences

Opt out of marketing communications
Manage alert preferences
Control data processing preferences
File privacy complaints

Note: Some data retention may be required for security, legal, or operational purposes. We'll explain any limitations when you make a request.

Data Retention

Video Surveillance: Stored for 30-90 days unless involved in an incident (extended as needed for investigations)

GPS Tracking Data: Retained for 12 months for operational and analytical purposes

Incident Reports: Kept for 7 years for legal and insurance purposes

Personal Information: Retained while you're a customer and for 3 years after service termination

Contact Us About Us Privacy

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact our Data Protection Officer:

Privacy Inquiries

info@coveralarm.com

+234-814-554-0554

Data Protection Officer
CoverAlarm Systems
Abuja, Nigeria

Response Times

Privacy requests: 48 hours acknowledgment
Full response: Within 30 days
Urgent privacy concerns: Same day

Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email or through our services. Continued use of our services after updates constitutes acceptance of the revised policy.

Privacy Policy